Frequently Asked Questions
Front Jewelers is an online only company. We provide a 30 day return policy to ensure you are 100% happy with your purchase!
Front Jewelers only sells the highest quality authentic diamonds, gold and gemstones. All of our jewelry comes with a UGL diamond certification and/or an appraisal certifying the authenticity and specifications of the jewelry. We are A-rated members of the Better Business Bureau as well as members of the Jewelers Vigilance Committee.
We have been in the jewelry business for over 40 years. We have been an online only company for over a decade!
Yes, we only acquire our diamonds and gemstones from conflict-free sources around the world.
We offer a 30 Day Return Policy which is detailed on our site. Any questions, just email firstname.lastname@example.org or come on our online chat for quick assistance!
All jewelry purchased from Front Jewelers is covered under our Lifetime Warranty which is detailed on our site.
We try to describe our jewelry as thoroughly as possible, but understand that our customers may have additional questions. As our Jewelry Experts are best suited for these questions, please email any further questions you may have and one of our Jewelry Experts will answer them promptly - email@example.com.
Please check the handling time on the product page of the item you have purchased. It is listed under the Add to Cart button.
Your order status will read “processing” until it has been shipped. Upon shipment, you will receive a shipment confirmation email containing your tracking number. Please email us for further details if necessary. firstname.lastname@example.org.
Two of the most common causes for ordering problems are that the billing address entered at checkout does not match what your bank has on file as your AVS address AND/OR that your purchase is exceeding a daily spending limit your financial institution has in place. Some banks will also block a large online transaction until they’ve heard from you for authorization. It is always worth a call to your bank to help determine the issue. Please note that if a transaction is declined on our site, we do not capture funds. This is a typical point of confusion.
Please email us at email@example.com with your request and we will make arrangements for you.
Front Jewelers offers one free resizing up or down one finger size within 3 months of purchase. Email your request to firstname.lastname@example.org and our team will send you the shipping instructions in a new service ticket.
Please email us with your request for Repair and our team will email you our shipping instructions. email@example.com.
Please email us with your request for Service and our team will email our shipping instructions to you in a new service ticket. firstname.lastname@example.org.
Getting your jewelry back to you in a timely manner is a high priority. We complete repairs and resizings as soon as possible. Typically, we will have them completed and on their way back to you within 10-12 business days after receiving them. If special requirements are needed, please email us at email@example.com.
Please email us within your service ticket with the name under which your repair was sent and we will have an update sent to you promptly.
Please email us at firstname.lastname@example.org for any additional inquiries.