Customer Service and FAQ
Need Service on Your Jewelry?
If you have already purchased from us and need your jewelry serviced, please email firstname.lastname@example.org!
Customer Service - New Orders
We can be reached during our business hours of 10:00am to 4:30pm Eastern Standard Time, Monday - Friday by phone at 877-376-1940, by online chat and email at email@example.com.
FAQs Regarding our Company & Policies
"Do you have any retail stores where your jewelry can be viewed in person before buying?"
Front Jewelers is an online only company.
"I am skeptical about purchasing jewelry online. How can I trust your company?"
Front Jewelers only sells the highest quality authentic diamonds, gold and gemstones. All of our jewelry comes with a UGL diamond certification and/or an appraisal certifying the authenticity and specifications of the jewelry. We are A-rated members of the Better Business Bureau as well as members of the Jewelers Vigilance Committee.
"How long has your company been in the jewelry business?"
We have been in the jewelry business for over 30 years. We have been an online only company for over a decade!
"Are your diamonds and gemstones conflict-free?"
Yes, we only acquire our diamonds and gemstones from conflict-free sources around the world.
"What is your Return Policy?"
We offer a 30 Day Return Policy.
"What is your Lifetime Warranty and what does it cover?"
All jewelry purchased from Front Jewelers is covered under our Lifetime Warranty. https://www.frontjewelers.net/warranty
FAQs Regarding our Jewelry
"I want to know more specific details than what is listed in the description of your jewelry on the product pages."
We try to describe our jewelry as thoroughly as possible, but understand that our customers may have additional questions. As our Jewelry Experts are best suited for these questions, please email any further questions you may have and one of our Jewelry Experts will answer them promptly - firstname.lastname@example.org
FAQs Regarding Orders
"When will I receive my order?"
Please check the handling time on the product page of the item you have purchased. It is listed under the Add to Cart button.
"What is the status of my order?"
Your order status will read “processing” until it has been shipped. Upon shipment, you will receive a shipment confirmation email containing your tracking number. Please email us for further details if necessary. email@example.com
"I am having trouble placing my order on your website."
2 of the most common causes for ordering problems are that the billing and shipping addresses don’t match and that the customer is entering an apartment or suite number on the second address line. The billing and shipping address must match and the apartment or suite number must be entered in the first address line with the rest of the address.
"I don’t want my order to ship to the billing address."
Please email us at firstname.lastname@example.org with your request and we will make arrangements for you.
"Can I place my order by phone?"
During this time, all orders must be placed online.
Questions Regarding Warranty, Repairs and Ring Resizing
"What if the ring doesn’t fit OR I got my ring and it doesn’t fit?"
Front Jewelers offers one free resizing up or down one finger size within 6 months of purchase. Email your request to email@example.com and our team will send you the shipping instructions in a new service ticket.
"A stone fell out of my jewelry."
Please email us with your request for Repair and our team will email you our shipping instructions. firstname.lastname@example.org
"My black or white rhodium is wearing off. Please email us with your request for Service and our team will email our shipping instructions to you in a new service ticket. email@example.com
"How long to repairs take?"
Getting your jewelry back to you in a timely manner is a high priority. We complete repairs and resizings as soon as possible. Typically, we will have them completed and on their way back to you within 10-12 business days after receiving them. If special requirements are needed, please email us at firstname.lastname@example.org
"How can I check the status of my repair?"
Please email us within your service ticket with the name under which your repair was sent and we will have an update sent to you promptly.
Please email us at email@example.com for any additional inquiries