Customer Service and FAQ
We can be reached during our business hours of 9:30am to 5:30pm Eastern Standard Time by phone at 877-376-1940, by online chat and email at firstname.lastname@example.org. Front Jewelers will be expanding our offices and phone lines may be periodically down between now and June 20th, 2016. Our offices are, however, open and we are reachable by email at email@example.com Orders, resizings and warranty repairs are still shipping normally.
Please see the FAQs below to answer any immediate questions you may have.
Questions Regarding our Company & Policies
"Do you have any retail stores where your jewelry can be viewed in person before buying?"
Front Jewelers is an online only company.
"I am skeptical about purchasing jewelry online. How can I trust your company?"
Front Jewelers only sells the highest quality authentic diamonds, gold and gemstones. All of our jewelry comes with a UGL diamond certification and/or an appraisal certifying the authenticity and specifications of the jewelry. We are A-rated members of the Better Business Bureau as well as members of the Jewelers Vigilance Committee.
"How long has your company been in the jewelry business?"
We have been in the jewelry business for over 30 years. We have been an online only company for the past 10.
"Are your diamonds and gemstones conflict-free?"
Yes, we only acquire our diamonds and gemstones from conflict-free sources around the world.
"What is your Return Policy?"
We offer a 30 Day Return Policy.
"What is your Lifetime Warranty and what does it cover?"
All jewelry purchased from Front Jewelers is covered under our Lifetime Warranty. This warranty covers manufacturer defects as well as lifetime maintenance of your jewelry. The full warranty can be viewed by clicking a link to it on each product page. This warranty is valid for the lifetime of the qualifying jewelry and/or the lifetime of Front Jewelers.
Questions Regarding our Jewelry
"I want to know more specific details then what is listed in the description of your jewelry on the product pages."
We try to describe our jewelry as thoroughly as possible, but understand that our customers may have additional questions. As our Jewelry Experts are best suited for these questions, please email any further questions you may have and one of our Jewelry Experts will answer them promptly - firstname.lastname@example.org
Questions Regarding Orders
"When will I receive my order?"
All orders ship within 2 Business Days after your order is placed via the shipping method you selected at checkout. We ship via FedEx unless your shipping address is a PO Box which would require USPS Express Mail. If special shipping requirements are necessary, please email us with your order number and request at email@example.com
"What is the status of my order?"
Your order status will read “processing” until it has been shipped. Upon shipment, you will receive a shipment confirmation email containing your tracking number. Please email us for further details if necessary. firstname.lastname@example.org
"I am having trouble placing my order on your website."
2 of the most common causes for ordering problems are that the billing and shipping addresses don’t match and that the customer is entering an apartment or suite number on the second address line. The billing and shipping address must match and the apartment or suite number must be entered in the first address line with the rest of the address.
"I don’t want my order to ship to the billing address."
The only alternative is to have FedEx hold your package for pickup. Once you receive your tracking number, you may call FedEX at 1-800-GOFEDEX to make this request.
"Can I place my order by phone?"
During this time, all orders must be placed online.
Questions Regarding Warranty, Repairs and Ring Resizing
"What if the ring doesn’t fit OR I got my ring and it doesn’t fit?"
Front Jewelers offers free resizing. Email your request to email@example.com and our team will send you the shipping instructions.
"A stone fell out of my jewelry."
This is covered under warranty. Please email us with your request for Warranty Repair and our team will email you our shipping instructions. firstname.lastname@example.org
"My black or white rhodium is wearing off."
This is covered under warranty for the lifetime of your jewelry. Please email us with your request for Warranty Service and our team will email our shipping instructions to you. email@example.com
"How long to repairs take?"
Getting your jewelry back to you in a timely manner is a high priority. We complete repairs and resizings as soon as possible. Typically, we will have them completed and on their way back to you within 5 business days after receiving them. If special requirements are needed, please email us at firstname.lastname@example.org
"How can I check the status of my repair?"
Please email us at email@example.com with the name under which your repair was sent and we will have an update sent to you promptly.
Please email us at firstname.lastname@example.org for any additional inquiries